About

bg 06 free img
About me

I’m an IT professional with experience across IT support, system engineering, and end-to-end technical solutions. Over the years, I’ve worked on tasks ranging from troubleshooting hardware and software issues, managing Windows and Linux systems, to designing and maintaining secure networks. I enjoy solving problems efficiently and ensuring systems run smoothly.I focus on measurable impact: in recent roles I reduced onboarding time by ~70% through automation and process improvements, while improving system reliability and endpoint security. I also have hands-on experience with virtualization (Hyper-V, VMware), backup/recovery, and incident troubleshooting.

Experienced IT Support & System Engineering Professional

With years of experience in IT support and system engineering, I have developed strong skills in troubleshooting, system maintenance, and network management. I have worked with organizations across different industries, so you can rely on me to keep your IT systems running smoothly.

I’ve spent most of my career working across different areas of IT, including system administration, network management, troubleshooting hardware and software issues, and implementing security solutions. Having supported various organizations, I can provide the best possible recommendations and solutions tailored to your needs. With me, you’ll always have options and a clear understanding of the best way forward.

My Skills

I believe that learning never stops. I am passionate about exploring new technologies, tools, and best practices that help me manage systems more efficiently, troubleshoot issues faster, and deliver reliable IT solutions.
Cloud & Identity: Azure AD, Microsoft 365, Exchange Online, Intune.
95%
Scripting & Automation: PowerShell for user lifecycle automation and bulk operations.
75%
Virtualization & Infrastructure: Hyper-V, VMware, Windows Server administration.
95%
Systems & Networking: Backup/recovery, endpoint security, routine maintenance and troubleshooting.
95%
Support: Tier-2 support, user training, SLA-driven incident response.
90%

Experience

2024-Persent

UNIS

Sr. IT Support Specialist

Administered AD and Microsoft 365 for 2,000+ users, including Exchange Online, Teams, and SharePoint. Deployed and maintained Intune MDM/MAM to improve device compliance and security. Automated onboarding/offboarding with PowerShell, reducing setup time by ~70%. Provided Tier 2 support for server and endpoint issues, ensuring business continuity.

2022-2024

JuvoPlus

Sr. Desktop Support Specialist

Managed Azure AD and Microsoft 365 for 200+ users; implemented access and policy controls. Maintained Intune configurations to minimize manual device interventions. Conducted network and endpoint troubleshooting to boost user satisfaction. Wrote and maintained support scripts to speed issue reproduction and remediation.

2012-2022

Amtran Logistic Inc

Sr. IT Support Specialist

Managed server backup and disaster recovery to ensure data integrity and compliance. Supported end-users with hardware/software issues; achieved a 95% satisfaction rate. Performed routine maintenance and endpoint protection to strengthen cybersecurity.

2000-2020

AMJ Dresses Inc

IT Administrator (Consultant)

Designed and maintained Windows Server infrastructure: AD, file/print services, Group Policy. Provided on-demand IT consulting and guided technology upgrades to improve reliability.

Services