Hello, my name is

Ming Pan

System Engineer/IT support specialist with 10+ years of experience in enterprise system administration and end-user support. Skilled in Azure AD, Microsoft 365, Intune, and PowerShell automation. Open to new opportunities and consulting engagements.

  • ming.pan@hotmail.com
rackmount led console in server room data center

About me

I’m a seasoned IT Support Specialist and System Engineer with over 10 years in enterprise IT operations and end-user support. I manage both on-prem AD and Azure AD environments, deploy Intune MDM/MAM solutions, and leverage PowerShell to automate repetitive tasks—freeing time for higher-value work. I focus on measurable impact: in recent roles I reduced onboarding time by ~70% through automation and process improvements, while improving system reliability and endpoint security. I also have hands-on experience with virtualization (Hyper-V, VMware), backup/recovery, and incident troubleshooting.

IT Support / System Engineer

I build reliable, secure, and efficient IT systems and cloud environments.

I’ve spent over a decade working across different areas of IT — from system administration and virtualization to cloud management and automation. I’ve supported enterprise environments, optimized infrastructure, and delivered reliable solutions that keep systems secure and efficient. When working with me, you’ll get practical, well-tested ideas tailored to your organization’s needs.

What I do

From understanding your IT needs, planning the right infrastructure, to deploying and maintaining reliable systems — I handle every step with precision and care.

System Administration

Managing servers, Active Directory, and system security for stable IT environments.

Cloud & Automation

Deploying and automating Azure AD, Intune, and Microsoft 365 for seamless operations.

IT Support & Troubleshooting

Providing Tier-2 support, resolving hardware, software, and network issues quickly.

Skills

Cloud & Identity: Azure AD, Microsoft 365, Exchange Online, Intune.
95%
Scripting & Automation: PowerShell for user lifecycle automation and bulk operations.
75%
Virtualization & Infrastructure: Hyper-V, VMware, Windows Server administration.
95%
Systems & Networking: Backup/recovery, endpoint security, routine maintenance and troubleshooting.
95%
Support: Tier-2 support, user training, SLA-driven incident response.
90%

My Experience

2024-Persent

UNIS

Sr. IT Support Specialist

Administered AD and Microsoft 365 for 2,000+ users, including Exchange Online, Teams, and SharePoint. Deployed and maintained Intune MDM/MAM to improve device compliance and security. Automated onboarding/offboarding with PowerShell, reducing setup time by ~70%. Provided Tier 2 support for server and endpoint issues, ensuring business continuity.

2022-2024

JuvoPlus

Sr. Desktop Support Specialist

Managed Azure AD and Microsoft 365 for 200+ users; implemented access and policy controls. Maintained Intune configurations to minimize manual device interventions. Conducted network and endpoint troubleshooting to boost user satisfaction. Wrote and maintained support scripts to speed issue reproduction and remediation.

2012-2022

Amtran Logistic Inc

Sr. IT Support Specialist

Managed server backup and disaster recovery to ensure data integrity and compliance. Supported end-users with hardware/software issues; achieved a 95% satisfaction rate. Performed routine maintenance and endpoint protection to strengthen cybersecurity.

2000-2020

AMJ Dresses Inc

IT Administrator (Consultant)

Designed and maintained Windows Server infrastructure: AD, file/print services, Group Policy. Provided on-demand IT consulting and guided technology upgrades to improve reliability.

Projects

Successfully replaced a damaged MacBook Pro screen for a user, restoring full display functionality while ensuring data safety.